We are recruiting a 2^nd Line Support Engineer to join our team based in Skanderborg, Denmark, to provide customer 2^nd line support for Tunstall products and systems as well as

coordination of support cases and service assignments to service engineers and partners.

What will you be doing in this role?

The 2^nd line support team use their IP and Windows-based expertise to help solve customer technical issues. The team works Monday to Friday and, for out of hours support, they collaborate with the Tunstall Healthcare Service Engineers to ensure customer requests are dealt with in a timely manner.

Key skills and experience:

• Experience of working in a customer-facing technical support role
• Experience using IP and Windows technologies
• Professional customer contact and support
• Service oriented and flexible
• Danish speaking is a requirement from our customers
• Possesses technical curiosity to learn
• Can we add more to this list?

If you are not sure if you have the relevant skills or experience, then please apply (only takes a few minutes) and let our team review and come back to you.

What we offer:

• Hybrid working
• A warm and welcoming team environment
• Development and the chance to build a rewarding career
• Modern office in Skanderborg, Denmark
• Exciting products and services in a growing industry
• Good pension with health insurance

Your day-to-day responsibilities will include:

• Customer support on Tunstall products and systems, by phone, e-mail and case

management systems in accordance with customer agreement

• Remote installations on new hosted solutions
• Support for service engineers
• Registration of support cases according to customer specifications
• Monitor and process incoming messages in the customers and 2^nd line e-mail box
• Work with continuous improvement and streamlining of support processes
• Train external partners and colleagues
• Create and maintain checklists

A bit about us:

Tunstall is a market-leading health and care technology provider.

We’re passionate about ensuring our team reflects the brilliant and unique qualities of the people and communities we support. Our incredible team of more than 3,000 colleagues provides lifesaving and life changing technology and services to millions of people in 18 different countries.

At Tunstall you’ll find a place where you’re valued and celebrated for being yourself. We empower our people to deliver the very best teamwork, innovation and thought leadership by creating an environment where we champion diversity and inclusion. We demonstrate our commitment to diversity and inclusion at each step. From our open, fair, and transparent recruitment processes, through to the many development and career growth opportunities we provide.

Each Tunstall colleague has a superpower… they’re unique. No one else is them, and we think that’s special. Come and join our mission and be part of our team, our One Tunstall team.